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- 029 AI for Operators
029 AI for Operators
Bryan Silverman of Suzy, New AI Operator Jobs, 6 Links
Tom Guthrie
January 14, 2026
Hi there,
Welcome back to AI for Operators. Here’s what we’ve got for you this week:
The Operator: An interview with Bryan Silverman, COO at Suzy, on transforming his company to be AI first (listen here)
The Essay: Off this Week
The Jobs: Senior AI roles with $150k-$275k+ salaries
The Links: 6 links, including your personal panopticon, a guide to OpenAI’s Codex, consulting giants + AI, and more.
The Operator |  |
Bryan is Chief Operating Officer at Suzy, an AI-powered connected research platform. He has helped build Suzy from the very early days (he’s been there for 11 years!), holding roles including Chief of Staff, Business Development, Audience Development, and more.  |  |
Bryan Silverman, Chief Operating Officer at Suzy, shares how his team uses AI to elevate the voice of the customer, drive product strategy, and more.
We discussed topics including:
Using automation to mine calls: a Gong and Zapier automation flags churn, updates win–loss statistics, and identifies patterns, letting leaders spend time on decisions, not data collection.
The power of storage: retaining analyses enables weekly and monthly pattern detection; avoids the leadership team overreacting to one anecdote.
Custom GPTs enforce alignment: centralized mission, ICPs, and strategy guide PRDs and prototypes, leading to an increase in quality and consistency across teams.
Systematizing comms: automations allow customer language to flow into sales and CS enablement, product rollouts, press, and more.
Wispr is his go-to: using voice-based workflows allows him to accelerate the transformation of thought into action. He data dumps conversationally, and then relies on ChatGPT to turn the raw communication into clear plans (with good prompts and editing).
The Middle 80%: subject-matter experts own the first and last 10% to raise quality - the middle 80% gets automated.
The Essay: Off this Week |  |
The Jobs | |
We’re trying out a new section here where we highlight AI-first jobs. Like it? Want more? Let us know!
Manager, GenAI Strategy & Business Operations - Lume Deodorant
Work with the Mammoth Brands (think Harry’s, Coterie, etc.) CEO and Chief of Staff to own the GenAI strategy, adoption, and operating model for the company
Comp: $120k - $145k
Director, AI Customer Strategy - REGAL
Lead customer launches and manage a team of forward deployed engineers bringing the company’s AI agents to their customers
Comp: $200k - $250k
Senior Manager AI Strategy - Autodesk
Be the hub for AI activity across product, research, customer, and support teams
Comp: $148k - $239k
Director of Enterprise AI Enablement - ABM Industries
Build the strategy for AI integration across the company, then lead adoption
Comp: $175k - $210k
The Links |  |
Practical
Is legal liability one of the main hurdles to optimal AI deployment? Seb Krier thinks so (I do, too).
One operator’s “personal panopticon” - how he runs his life on Claude Code.
The power user’s guide to Codex: everyone seems to be on the Claude Code train these days, but OpenAI’s coding agent can also be extremely powerful.
Perspectives
Advancements in self-driving cars: the change is happening, and most people are underestimating the second order effects.
News
OpenAI launches ChatGPT Health: a standalone app that allows you to connect your medical records and wellness apps.
InfoSys adopts Devin across its business (~350k employees) - you’re going to see a lot more of consulting relationships + AI power.
Thanks for reading,
Tom Guthrie